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Heritage
Bank Plc said it has closed down an Experience Centre- EC (branch) at Allen
Avenue; Ikeja over “unconfirmed case” of Coronavirus for deep hygiene clean up
after an employee took ill last week.
The
bank in a statement made available to the press and customers, noted “in line
with our emergency response plan and following regulatory practices, we have
taken immediate steps to close down Allen Avenue, Ikeja Experience Centers- EC
(branch) for thorough disinfections of the affected location.”
Contrary
to rumour, the bank disclosed that whilst the suspected staff awaits her
medical test from the Covid-19 Test Centre in Yaba, she had not exhibited any
symptoms related to the virus.
“Neither
of the suspected person or others in the EC had exhibited any symptoms,” the
bank said in the statement stating specifically that staff of the branch was
advised to self-isolate for 14days forthwith which was in consonance with
Nigeria Centre for Disease Control (NCDC).
The
bank stated further that the EC will undergo “thorough disinfections,” further
affirmed, “Customers and staff safety remains paramount; hence we will
recommence business with new set of relief employees, as the current staff
self-isolate and in the interim, advised customers, to “please visit other ECs
or branches in Ikeja where you can conduct your daily transactions. Otherwise,
you can use our alternate e-channels for seamless service deliveries.
“Heritage
Bank remains resolute to continually serve you seamlessly despite prohibitions
imposed on physical contact through our bouquet of electronic products which
have been made available on notable mobile stores and our website (www.hbng.com).”
The
bank noted that it would continue to intensify ongoing efforts via its intranet
and other channels to keep staff and customers up-to-date with the
latest COVID-19 information and provide clear direction and guidance
expected of workers and customers.
“We
have setup a COVID-19 Support Centre to offer COVID-19 safety tips to all our
customers during this period, in support of the efforts of the Government and
relevant bodies. Please send any information relating to the COVID-19 pandemic
via these channels: E-mail: HeritageBankCovid19Support@hbng.com and
contact number: 01-2369099,” the bank stated.
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