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| First Bank. |
First Bank of Nigeria Limited, Nigeria’s premier and leading financial inclusion services provider has announced the launch of its fully automated branch called the “First-Bank Digital Experience Centre.
The
centre is provided to put customers at an advantage in carrying out various
activities on their own without interacting with anyone, with the branch which is
a reinvention of digital banking solutions in the country as customers are
exposed to a seamless world-class banking experience.
The
self-service branch is built with a wide range of phased modern banking
facilities which include humanoid robots equipped with Video Banking and
Artificial Intelligence (AI), taking on the role of friendly branch staff;
Teller Cash Recyclers (TCRs); Self-Service kiosks for non-financial
transactions such as account update; Fast Track (Contactless) ATMs; Interactive
Smart Screen to ensure effective and comprehensive consultation with bank sales
staff via remote video connection.
Other
services include paperless/electronic forms designed to promote timely
resolution of complaints, dispensing of account statements and account
enquiry/management, funds transfer, dispensing of new ATM cards; fixed deposit
booking between N100,000.00 to N5,000,000.00, card services and management,
cheque management, email and phone number update, ATM card and token block,
amongst many others.
Expressing
his delight on the initiative, the Managing Director and Chief Executive
Officer of the bank, Dr. Adesola Adeduntan, said with our Digital Experience
Centre, we have reiterated our role in pioneering leading innovative
technology-driven solutions that are central to enriching the experience of our
customers in carrying-out various transactions using
state-of-the-art-facilities with ease and convenience. Our self-service branch
exemplifies the future of banking in Nigeria and we remain committed to putting
You, our customers First.
The
First-Bank Digital Experience Centre is piloted by the Banks remodeled
Adetokunbo Ademola branch, Victoria Island and the milestone initiative is
scheduled to hit other locations across the countrys geopolitical zones in the
coming months.
About
FirstBank
First
Bank of Nigeria Limited (FirstBank) is the premier Bank in West Africa and the
leading financial inclusion services provider in Nigeria for over 127 years.
With
over 750 business locations and over 130,620 Banking Agents spread across 99%
of the 774 Local Government Areas in Nigeria, FirstBank provides a
comprehensive range of retail and corporate financial services to serve its
over 30 million customers. The Bank has an international presence through its
subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank in the
Republic of Congo, Ghana, The Gambia, Guinea, Sierra-Leone and Senegal, as well
as a Representative Office in Beijing.
The
Bank has been handy at promoting digital payment in the country and has issued
over 10million cards, the first bank to achieve such a milestone in the
country. FirstBanks cashless transaction drive extends to having more than
10million people on its USSD Quick Banking service through the nationally
renowned *894# Banking code and over 4.5 million people on FirstMobile
platform.
Since
its establishment in 1894, FirstBank has consistently built relationships with
customers focusing on the fundamentals of good corporate governance, strong
liquidity, optimised risk management and leadership. Over the years, the Bank
has led the financing of private investment in infrastructure development in
the Nigerian economy by playing key roles in the Federal Governments
privatisation and commercialisation schemes. With its global reach, FirstBank
provides prospective investors wishing to explore the vast business
opportunities that are available in Nigeria, an internationally competitive
world-class brand and a credible financial partner.
FirstBank
has been named Most Valuable Bank Brand in Nigeria six times in a row (2011
2016) by the globally renowned The Banker Magazine of the Financial Times
Group; Best Retail Bank in Nigeria for seven consecutive years (2011 2017) by
the Asian Banker International Excellence in Retail Financial Services Awards
and Best Bank in Nigeria by Global Finance for 15 years. Our brand purpose is
always to put customers, partners and stakeholders at the heart of our
business, even as we standardise customer experience and excellence in
financial solutions across sub-Saharan Africa, in consonance with our brand
vision To be the partner of the first choice in building your future. Our brand
promise is always to deliver the ultimate gold standard of value and excellence.
This commitment is anchored on our inherent values of passion, partnership and
people, to position You First in every respect.
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