 |
| Lotus Bank Office. |
Lotus Bank is embroiled in a high level controversy as a customer has allege that the bank tampered with her account and failed to compensate her for an erroneous reversal of funds, claiming that Lotus Bank deleted transaction records and invaded her privacy, raising serious concerns about the bank’s ethical practices.
According
to the customer, on the 12th of March, 2023, she attempted to
transfer twenty million Naira (20,000,000) from her account, but the
transaction failed and the money was not reversed immediately. After contacting
Lotus Bank, she was assured that the reversal would be processed due to network
issues, but despite waiting for several days, the 20 million naira reversal did
not occur, causing her distress and frustration.
Unexpectedly,
on the 15th March, the customer began receiving multiple alerts of
reversals, lasting for several hours. Astonishingly, Lotus Bank mistakenly
reversed an exorbitant amount of one billion, eight hundred million naira
(1,800,000,000) into her account while attempting to reverse the initial twenty
million naira (20,000,000). Realizing the error, she promptly informed the bank
of the erroneous reversal and the involved amount.
In
response, Lotus Bank promised to compensate her but requested permission to
withdraw the excess amount. The customer granted permission, and for three
days, the bank left the 1.8 billion naira in her account without completing
their withdrawal. However, during this time, Lotus Bank allegedly tampered with
her account and erased all records related to the reversal, including SMS
alerts, email notifications, and even the statement of account showing the
erroneous transaction. Furthermore, the bank deleted all other recent
transaction records, including transfers and POS transactions.
Disturbed
by the situation, the customer visited her bank to complain and request a
statement of account. It was during this process that she discovered the extent
of the tampering by Lotus Bank. The bank’s actions not only violated privacy
and banking ethics but also left her without any record of recent transactions,
including failed transfers. As a result, she was unable to provide sufficient
evidence to support her claim.
Lotus
Bank has yet to provide any transaction history to refute the customer’s
allegations, leaving her and others questioning the bank’s credibility. The
customer is seeking redress for the failed transaction and the promised
compensation that Lotus Bank has seemingly reneged on. The incident has raised
concerns about the bank’s practices and highlights the need for the Central
Bank of Nigeria (@cenbank) to investigate the matter thoroughly.
As
the situation unfolds, Lotus Bank faces mounting pressure to address the
customer’s claims and demonstrate transparency in their operations. The affected
customer, supported by screenshots taken during the reversal process, hopes for
a resolution to her ordeal and urges the bank to fulfill its responsibilities
promptly. The involvement of the Central Bank of Nigeria is seen as vital to
ensuring a fair and impartial investigation into the alleged misconduct by
Lotus Bank.
0 Comments
DISCLAIMER
The views and opinions expressed on this platform as comments were freely made by each person under his or her own volition or responsibility and were neither suggested nor dictated by the owners of Precious Eze's Blog or any of their contracted staff. So we take no liability whatsoever for such comments.
Please take note!